Refund Policy

Overview

Existify operates on a fixed-scope sprint model. Because development work begins immediately upon project start, our refund policy reflects the nature of professional service engagements.

Before Sprint Begins

If you cancel your project before the sprint start date, you are eligible for a full refund of the upfront payment, minus any Stripe processing fees. Cancellation must be submitted in writing to hello@existify.dev.

After Sprint Begins

Once development has started (Day 1 or later), the following applies:

• The upfront payment (50%) is non-refundable, as it compensates for work already performed and resources allocated
• If you cancel mid-sprint, you will receive all work completed to that date as a handover package
• No final payment is due if cancellation occurs before launch

Dissatisfaction with Deliverables

Our scope freeze process is designed to prevent misalignment. All deliverables are defined and agreed upon before work begins. If you are dissatisfied with work that falls within the agreed scope, we will work to resolve it through revisions during the Day 6 review window.

If deliverables materially fail to meet the agreed scope through Existify's fault, we will either:

• Provide additional sprint time to correct the issue at no charge, or
• Issue a partial refund proportional to the undelivered work

Dissatisfaction due to scope changes, change of mind, or business pivot does not qualify for a refund.

Add-on Services

Add-on services (Analytics, AI Workflow, Mobile App Wrapper) follow the same policy as the base sprint. If an add-on is cancelled before integration begins, a full refund of that add-on fee is issued.

Fractional CTO Retainer

Monthly retainer engagements may be cancelled with 14 days written notice. Payments already processed for the current billing month are non-refundable. Future month payments will not be charged after notice is given.

How to Request a Refund

To request a refund, email hello@existify.dev with:

• Your full name and project name
• The invoice number
• Reason for the refund request

We will respond within 2 business days. Approved refunds are processed via the original payment method within 5–10 business days.